You are using an outdated browser. For a faster, safer browsing experience, upgrade for free today.
Wishlist

Delivery Information

Hello and welcome to the Shipping and Delivery Information page! Here you can get acquainted with useful information on terms and conditions of our goods delivery.

You can purchase all items online and ship them directly to your doorstep. We use the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and delivery timing. Where available, you can also choose a faster delivery method for each item on your order, for an additional fee.

Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order. Shipping cost depends on type of product and your location. Normal parcels (no batteries) we usually send by EMS, Fedex, DHL and TNT. It takes 7-15 days to your door. Hazardous goods (with batteries) we send thru special agents. It takes a little more time, 15-20 days. For Australian and EU customers we provide "Door to Door" battery shipping service, where all taxes and customs duties are included in shipping cost. USA customers normally do not pay local taxes or customs duties if parcel value is marked lower than $800.  For russian speaking countries we can provide air-surface shipping, it takes 15-25 days for very affordable cost, including customs duties.

It is not reasonable to send very small and cheap orders, such as just one connector or one throttle. Because our minimal shipping cost is $35-60 for first 1kg, depends on the destination. But we can add small items to orders with 1+kg weight and shipping cost will be free for small items if we send them with bigger stuff that have free space in the packing box.

We provide tracking number in 2-5 days after parcel dispatched. 

For bulk orders we can offer sea shipping or shipping to China mainland (if you have your own shipping agent).

Please note! E-bikes and components can be prohibited or strictly controlled by customs in destination country. We are not responsible for any problems with customs or taxes and customs duties in destination country. It is impossible to send assembled e-bike by air to most of countries, so we can can only send separate battery and bicycle by separate carriers. Complete bicycles come in "85% assembled" condition, that means you will need to have ability ( own skills and tools or pay to local bicycle workshop) for 15% assembling, such as install front wheel, pedals, handlebar, seat, adjust brakes and gears etc. If you purchase powerfull e-bike from the factory, you must have basic knowledge, because it can need to install the battery, adjust controller power, connect cables or another finish adjustment. Bicycles come without manual, all information you can get from our web-site or facebook page.